Privacy Policy

1. Introduction

Stand Technology (“we,” “us,” “our,” “Company,” or “Stand Tech”) is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website standtech.id and engage with our software development and technology services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide Directly

Contact Information

  • Name, email address, phone number, and mailing address
  • Company name and job title
  • Information provided through contact forms, inquiry submissions, and email communications

Account Information

  • Username, password, and authentication credentials
  • Billing and payment information (processed securely by third-party payment processors)
  • Company details and business information

Service-Related Information

  • Project specifications, requirements, and technical documentation
  • Communications regarding software development, maintenance, and support services
  • Files, documents, and content you upload or share with us

Customer Support Information

  • Support tickets, queries, and correspondence
  • Feedback, testimonials, and survey responses
  • Call recordings (if applicable and with consent)

2.2 Information Collected Automatically

Website Analytics

  • IP address and device identifiers
  • Browser type and version
  • Operating system information
  • Pages visited and time spent on each page
  • Referrer information and clickstream data
  • Search queries and navigation patterns

Cookies and Tracking Technologies

  • Session cookies (temporary, expire when you close your browser)
  • Persistent cookies (stored on your device for extended periods)
  • Web beacons and pixel tags
  • Local storage and similar technologies

Device Information

  • Device type and model
  • Mobile device identifiers
  • Hardware and software information
  • Geographic location (based on IP address)

2.3 Information from Third Parties

  • Information shared by business partners and referral sources
  • Public information from social media profiles (if you link them to your account)
  • Credit information from payment processors
  • Data from analytics providers and marketing partners

3. How We Use Your Information

Stand Tech uses collected information for the following purposes:

3.1 Core Business Operations

  • Providing software development and consulting services
  • Creating and maintaining client accounts
  • Processing payments and managing billing
  • Delivering technical support and maintenance services
  • Fulfilling contractual obligations

3.2 Communication

  • Responding to inquiries and support requests
  • Sending service updates, announcements, and important notices
  • Notifying you of changes to our policies or services
  • Providing project updates and progress reports

3.3 Marketing and Engagement

  • Sending promotional materials and newsletters (with your consent)
  • Conducting market research and surveys
  • Improving marketing strategies and campaigns
  • Personalizing your experience on our website

3.4 Security and Compliance

  • Detecting and preventing fraud, abuse, and security threats
  • Protecting against malicious or unauthorized access
  • Complying with legal obligations and regulatory requirements
  • Enforcing our Terms of Service and other agreements
  • Investigating and resolving disputes

3.5 Business Improvement

  • Analyzing usage patterns and user behavior
  • Improving website functionality and user experience
  • Developing new features and services
  • Conducting data analytics and trend analysis
  • Optimizing our operations and performance

3.6 Legal Purposes

  • Establishing, exercising, or defending legal claims
  • Complying with court orders and legal processes
  • Cooperating with law enforcement investigations
  • Meeting regulatory and audit requirements

4. Data Sharing and Disclosure

4.1 Service Providers

We share your information with trusted third-party service providers who assist in operating our
website and conducting our business, including:

  • Payment processors and financial institutions
  • Cloud hosting and infrastructure providers
  • Email service providers and communication platforms
  • Analytics and tracking services
  • Customer relationship management (CRM) systems
  • Legal and accounting professionals

These service providers are contractually obligated to use your information only as necessary to
provide services to Stand Tech and must maintain the confidentiality and security of your data.

4.2 Business Partners

We may share information with business partners for:

  • Joint projects and collaborative endeavors
  • Referral programs and partnership opportunities
  • Co-marketing initiatives (with your consent)

4.3 Legal Requirements

We may disclose your information when required by law or when we believe in good faith that
disclosure is necessary to:

  • Comply with legal processes, court orders, or governmental requests
  • Enforce our Terms of Service and other agreements
  • Protect the safety, rights, and property of Stand Tech, our users, or the public
  • Prevent or investigate possible wrongdoing

4.4 Business Transfers

If Stand Tech is involved in a merger, acquisition, bankruptcy, liquidation, or other business
transaction, your information may be transferred as part of that transaction. We will provide notice
before your information becomes subject to a different privacy policy.

4.5 Aggregated and De-identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably identify you with
third parties for research, marketing, analytics, and other purposes without restriction.

4.6 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing.

5. Data Retention

Stand Tech retains personal information for as long as necessary to:

  • Provide our services and fulfill our obligations
  • Maintain accurate business and financial records
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

5.1 Retention Periods

  • Active Account Data: Retained while your account is active and for a reasonable period afterward
  • Billing Records: Retained for 7 years (for financial and tax purposes)
  • Support Communications: Retained for 3 years
  • Marketing Communications: Retained until you unsubscribe
  • Analytics Data: Typically retained for 24 months
  • Cookies: Retained according to their expiration settings

When information is no longer needed, we securely delete or anonymize it. However, we may retain
certain information as required by law or for legitimate business purposes.

6. Data Security

6.1 Security Measures

Stand Tech implements comprehensive security measures to protect your personal information against
unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption of sensitive data in transit (SSL/TLS protocols)
  • Secure password storage using industry-standard hashing algorithms
  • Multi-factor authentication options
  • Regular security audits and vulnerability assessments
  • Firewalls and intrusion detection systems
  • Employee access controls and data minimization principles
  • Secure data centers with physical security measures

6.2 Security Limitations

While we implement robust security measures, no method of transmission over the Internet or
electronic storage is 100% secure. We cannot guarantee absolute security of your information. You are
responsible for maintaining the confidentiality of your login credentials and for monitoring your
account for unauthorized access.

6.3 Data Breach Notification

In the event of a confirmed data breach involving personal information, Stand Tech will notify affected
individuals and relevant authorities as required by applicable law, within a reasonable timeframe.

7. User Rights and Choices

7.1 Access and Correction

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Update your account information and preferences

7.2 Data Portability

You may request a copy of your personal information in a structured, commonly-used, and machine-readable format.

7.3 Deletion

You may request deletion of your personal information, subject to:

  • Our legal and regulatory obligations
  • Ongoing business relationships and contractual requirements
  • Our need to maintain accurate records

7.4 Marketing Communications

You can opt out of promotional emails and marketing communications by:

  • Clicking the “unsubscribe” link in marketing emails
  • Updating your communication preferences in your account settings
  • Contacting us directly using the information provided below

7.5 Cookie Preferences

Most web browsers allow you to control cookie settings. You can:

  • Delete cookies from your browser
  • Disable cookies entirely (may affect functionality)
  • Set your browser to notify you when cookies are being set

7.6 Do Not Track

Some browsers include a “Do Not Track” feature. Stand Tech does not currently respond to Do Not
Track signals, but we provide choices regarding data collection as described in this Privacy Policy.

7.7 Exercising Your Rights

To exercise any of these rights, please contact us using the information in Section 12 below. We will
respond to your request within 30 days or as otherwise required by applicable law.

8. International Data Transfers

Stand Tech operates in Indonesia and serves clients globally. If you are located outside Indonesia, your
information may be transferred to, stored in, and processed in Indonesia or other countries where we or
our service providers operate.

These countries may have data protection laws that differ from your country of residence. By using our
website and services, you consent to the transfer of your information to countries outside your country
of residence, which may have different privacy protections.

We implement appropriate safeguards, including standard contractual clauses and adequacy decisions,
where applicable, to protect your information during international transfers.

9. Children’s Privacy

Stand Tech’s website and services are not directed to individuals under the age of 18. We do not
knowingly collect personal information from children. If we become aware that we have collected
information from a child under 18, we will delete such information promptly.

If you believe we have collected information from a child, please contact us immediately using the
information provided in Section 12.

10. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services that are not operated
by Stand Tech. This Privacy Policy applies only to information collected through our website and
services.

We are not responsible for the privacy practices of third-party websites and services. We encourage
you to review the privacy policies of any third-party services before providing your information.

11. Changes to This Privacy Policy

Stand Tech may update this Privacy Policy periodically to reflect:

  • Changes in our business practices
  • Feedback from users
  • Legal and regulatory requirements
  • Technology advancements

We will notify you of material changes by:

  • Updating the “Last Updated” date at the top of this policy
  • Posting prominent notices on our website
  • Sending email notification (if required by law or if changes are significant)

Your continued use of our website and services after changes become effective constitutes your
acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay
informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices,
please contact us:

Stand Tech – Privacy Inquiry
Website: standtech.id
Email: [email protected]
Response Time: We will respond to your inquiry within 30 days.

13. Additional Rights (Jurisdiction-Specific)

13.1 For GDPR (European Union/EEA Residents)

If you are located in the European Union, European Economic Area, or Switzerland, you have
additional rights under the General Data Protection Regulation (GDPR), including:

  • Right to restrict processing
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with your data protection authority

13.2 For CCPA (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA),
including:

  • Right to know what personal information is collected and how it is used
  • Right to delete personal information collected from you
  • Right to opt-out of the “sale” or “sharing” of your personal information
  • Right to non-discrimination for exercising your CCPA rights

We do not “sell” or “share” personal information in the traditional sense. However, our use of cookies
and tracking technologies for targeted advertising may constitute “sharing” under CCPA. You can opt
out by adjusting your cookie preferences or contacting us.

13.3 For Indonesian Privacy Laws

Stand Tech complies with applicable Indonesian data protection regulations, including Law No. 27 of
2022 on Personal Data Protection.

14. Acknowledgment

By accessing and using standtech.id, you acknowledge that you have read, understood, and agree to be
bound by this Privacy Policy.